Phone and broadband mid-contract price surprise rises banned

Mobile phone, pay TV, and broadband companies have been banned from surprise price rises during a contract.

In new deals from 17 January, providers must tell customers about any mid-contract price rises at the point of sale and “in pounds and pence”.

This must be done in a “clear and comprehensible” way, Ofcom has ordered.

Complaints from customers have risen about large, unexpected price rises at a time when other bills had been soaring.